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Frequently Asked Questions

    • Do we also make cremation memorials for humans?
    • How do we ship our cremation memorials?
    • Can we make our pet cremation memorials in colors that are not listed?
    • How long does it take to get my glass memorial?
    • Can we make pet memorials from hair?
    • How much of the cremains are needed to make a memorial keepsake?
    • How do I know that it is my cremains in the glass memorial?
    • What do the cremains look like inside the glass memorials? Can I see them?
    • What does the etching look like and how is it done?
    • How is the cremation jewelry made and why is it the same price as the memorials if it is so much smaller in size?
    • I have more then one pet, can I put both in one memorial?
    • Do we also make cremation memorials for humans?

We do make cremation memorials and keepsakes for humans on our sister site: http://www.glassremembrance.com/. You can order your products on either site for your convenience.
    • How do we ship our cremation memorials?

After placing your order with us, you will receive a kit to send us a small portion of the loved ones cremains. Handling ashes is a huge responsibility.

• This kit will contain a sterile jar labeled with a unique identifier that matches our invoice number.

• A small scoop so you can fill the jar with the cremains.

• A prepaid shipping envelope to provide the order and cremains to create your personal tribute

Once we receive your kit we process each order. Only one piece of glass is created at a time and the facility is cleaned thoroughly between orders.

After 8-10 weeks your order will be shipped insured.
    • Can we make our pet cremation memorials in colors that are not listed?

Everything we make is custom. If you are interested in a specific color that is not listed we can accommodate your request.
    • How long does it take to get my glass memorial?

After we get your cremains it takes 8-10 weeks to make and ship the final tribute to you.
    • Can we make pet memorials from hair?

Hair burns up completely and does not leave an imprint. At this time we cannot make glass cremation memorials using hair.
    • How much of the cremains are needed to make a memorial keepsake?

We only use about two tablespoons of the cremains to make your tributes.
    • How do I know that it is my cremains in the glass memorial?

All our tributes come with a Certificate of Authenticity, verifying that your cremains were used while making the glass keepsake.

After an order is placed a unique identifier is assigned to the order in our computer. Your cremains collection kit will be tagged with the identifier and it will follow your memorial through the creation process until it is completed and sent back to you.
    • What do the cremains look like inside the glass memorials? Can I see them?
In each of our designs the cremains are placed in a different location. The descriptions of each product will tell you specifically where the cremains are placed. Cremains turn a beautiful white color and produce small bubbles around them in the glass.

    • What does the etching look like and how is it done?
The etching is done with a diamond tipped tool and all the words are hand written on each piece individually.
    • How is the cremation jewelry made and why is it the same price as the memorials if it is so much smaller in size?
Please see our cremation jewelry page for the description of the process.
    • I have more then one pet, can I put both in one memorial?
Yes, we can not separate the ashes into separate parts of the memorials, but we can mix two sets of ashes together in one memorial or piece of cremation jewelry.